FAQ & Financial Terms Glossary

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Lease & Subscription Merchant FAQs

It is possible to transfer or assign the subscription to a new owner, depending on the circumstances. Please e-mail your request for Transfer and Assumption paperwork to support@swoopfinancing.com. You will typically receive a response within 24-48 hours (excluding weekends). Please be aware that the new owner will be assessed a $150 assumption fee that will be charged once the transfer takes place.

To obtain a Letter of Satisfaction, please send a request to support@swoopfinancing.com and reference your Application Number. You will typically receive a response within 24-48 hours (excluding weekends).

If the merchant is not enrolled in Swoop’s Equipment Replacement Warranty, the merchant will have to reach out to the Partner directly. If the merchant is enrolled in replacement warranty, the merchant should contact Swoop directly via email at support@swoopfinancing.com or via phone at (877) 707-9667.

Please contact Swoop Business Solutions at (877) 807-9667 or email: support@swoopfinancing.com

Please call into Swoop Finance directly or email: support@swoopfinancing.com

To obtain a copy of your subscription agreement, please send a request to support@swoopfinancing.com and reference your Subscription Number. You will typically receive a response within 24-48 hours (excluding weekends).

For a complete disclosure of your terms and conditions, please refer to the subscription agreement signed. If you have questions, please email:support@swoopfinancing.com along with your subscription number.

Payments are made via ACH debit and the descriptor will read as “technology payment” or “tech payment”

Subscriptions are non-cancelable agreements. At any time during the term of your subscription (before maturity of the initial term), you may contact Swoop Finance for a quote to buyout the remainder of your term at support@swoopfinancing.com and reference your Application Number. You will typically receive a response within 24-48 hours (excluding weekends).

ISO Lease & Subscription Recourse FAQs

Swoop Finance will speak directly with the merchant and partner to determine if there has been any type of fraud or misrepresentation. If during the investigation Swoop Finance determines there has been misrepresentation or fraud, the account will chargeback and the partner will be required to return the monies funded to them.

If a merchant fails to make their first 3 payments the partner will be required to return the monies funded to them. These funds will be direct debited from the account that is on file. If the partner has active contracts pending funding, the funding will be held from the future funding.

You have eight (8) days.

If a merchant fails to make their first three (3) payments.

Lease & Subscription Merchant Billing FAQs

The partner is not displayed in the ACH transaction.

If a customer has a dispute, the merchant will call or email direct to Swoop Finance. If Swoop is not able to find a solution, Swoop will reach out to the the partner for assistance.

Yes, a welcome letter is sent to the merchant with detail on when the payment is due, 14th of the following month.

Our billing scheduled is on the 14th of each month, if the 14th falls on a holiday or nonbusiness day, the billing to the merchant will be charged the next following business day.

Currently the ACH descriptor is designed to not appear specific to Swoop Finance and is not customizable. The ACH descriptor will read as technology payment or tech payment.

Financial Terms Glossary

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